Learning how to communicate effectively involves understanding various aspects of both verbal and non-verbal communication, and mastering situations in which communication occurs. Situations covered include family, elders, community, businesses, law enforcement etc. By integrating these practices into your daily life, you’ll gradually improve your ability to communicate effectively across various scenarios. Remember, good communication is not just about speaking; it’s equally about listening, understanding, and adapting to different communicative situations.

 

Self-Awareness

Understand your communication Style. How do you communicate? Are you more of a talker or a listener? Do you prefer directness, or do you communicate more subtly? How to seek feedback from people you trust to understand how others perceive your communication style.

Active Listening

How to focus on what the other person is saying without planning a response. How to empathise by trying to understand a talker's perspective, feelings, and needs. How to pick up on non-verbal cues. Therefore, how to pay attention to body language, tone of voice, and facial expressions.

3. Verbal Communication

How to speak clearly and concisely. How to be aware of who you are talking to in regard to the jargon spoken. How to adjust your speed and tone to match the subject of the conversation. Learn to express your thoughts and needs confidently but respectfully.

Non-Verbal Communication

Use open body language to show you are engaged. Maintain appropriate eye contact. Your facial expressions should match your words. Use gestures naturally to emphasise points but be mindful of cultural differences in gesture interpretation.

Contextual Communication

Tailor your message based on who you're speaking to. What resonates with one group might not work for another. Be aware of cultural nuances in communication, including differences in directness, formality, and personal space.

Written and Digital Communication

Tone: Written communication can easily be misinterpreted. The program will cover pitfalls with texting, social mediate and videos.

Yeddung Mura and ACT Corrective Services work together to support a safer community. This section provides information on how key attributes of this program works towards this purpose.

The program builds and maintains community safety. Click the heading for the community safety strategic approaches.

The focuses on anger management and conflict resolution, which can be foundational for rehabilitation and successful reintegration of offenders. Click the heading for how the program supports these goals.

The program fosters environments that are safe, secure, and humane, thereby ensuring participants are treated with humanity, dignity, and respect. Click the heading for how this is achieved.

Yeddung Mura demonstrates several key attributes that ensure the program is delivered with excellence. Click the heading for details on these attributes.

This program incorporates various learning styles to ensure effective education on managing conflict and anger. Click the heading for how they address different learning styles, their intended outcomes and evidence plans.

This program provides a structured approach to managing conflict and de-escalating situations through its group-based program. Click the heading for the systems and processes to manage these situations.